You can request a return within 30 days of receiving your order. Returns are accepted only for new products in perfect condition, without signs of wear and with the original packaging intact. You can request a return for multiple items from the same order, provided they are returned together in the same shipment. To request a return, you can contact us 7 days a week from 8:00 AM to 10:00 PM by sending an email to Hello@Eveeo.com.

You can request an exchange within 30 days of receiving your order. Exchanges are accepted only for new products in perfect condition, without signs of wear and with the original packaging intact. You can request an exchange for multiple items from the same order, provided they are returned together in the same shipment. To request an exchange, you can contact us 7 days a week from 8:00 AM to 10:00 PM by sending an email to Hello@Eveeo.com.

If you have placed an order and wish to cancel it, please contact us by midnight on the same day you made the payment by sending an email to Hello@Eveeo.com. We can only cancel an order by midnight on the day it was placed. It is not possible to cancel orders that have already been shipped; in this case, you can proceed with a return within 30 days of receiving your order.

You can request an exchange for a received gift within 30 days of the delivery date. Exchanges are accepted only for new products in perfect condition, without signs of wear and with the original packaging intact. You can request an exchange for multiple items from the same order, provided they are returned together in the same shipment. To request an exchange, you can contact us 7 days a week from 8:00 AM to 10:00 PM by sending an email to Hello@Eveeo.com.

It is not possible to request a refund for a gift received from a third party. Return requests for refunds must be made by the person who placed the order within 30 days of its receipt. You can contact us 7 days a week from 8:00 AM to 10:00 PM by sending an email to Hello@Eveeo.com.

If you have received a damaged shipment, please accept our deepest apologies. We invite you to contact us by sending an email to Hello@Eveeo.com to inform us of the issue. Our customer service team will promptly address and resolve any problems.

If you have received a shipment with missing items, please check your shipping confirmation email. If there is more than one tracking number, your order may have been sent in multiple shipments. Should any items be missing, please accept our sincere apologies. We invite you to contact us by sending an email to Hello@Eveeo.com to inform us of the issue. Our customer service team will promptly address and resolve any problems.

Returns are processed within 1-2 business days of receipt, after which a refund for the returned items is issued. Refunds to bank payment cards (debit - credit - prepaid) take 1 to 5 business days to be credited. Refunds via PayPal are credited within a few minutes of issuance.

If there were shipping costs associated with your purchase, those costs will be refunded along with the returned items in the case of a full return. In the case of a partial return, the shipping costs will not be refunded. The shipping costs for returns and exchanges are the responsibility of the customer.